Privacy Policy – US Pharm Shop USA

At US Pharm Shop USA (“US Pharm Shop”, “we”, “our”, or “us”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you visit our Website, create an account, or place an Order with us.

By using our Website and Services, you agree to the practices described in this Privacy Policy, as well as our Terms and Conditions. If you do not agree with any part of this Policy, please do not use our Website.

1. Information We Collect

We may collect different types of information from you, including:

1.1. Information You Provide Directly

• Account Information: When you create an account, we may collect your name, email address, password, and contact details.
• Order and Billing Information: When you place an Order, we collect information such as your full name, shipping address, billing address, email address, and chosen payment method.
• Communication Information: When you contact us by email or via any contact form, we collect the information you provide, such as your name, email address, and the content of your message.

1.2. Information Collected Automatically

When you browse our Website, we may automatically collect certain technical information, such as:

• IP address and general location (city or region, where available).
• Device type, operating system, and browser type.
• Pages viewed, time spent on pages, and referring websites.
• Clickstream data and other usage statistics.

This information helps us understand how visitors use our Website, diagnose technical issues, and improve performance and user experience.

1.3. Payment Information

We may offer various payment methods, such as credit cards, PayPal, CashApp, Venmo, Zelle, and crypto payments. Sensitive payment data (such as full card numbers or crypto wallet keys) is typically processed directly by our third-party payment processors and is not stored on our servers. We receive only limited information necessary to confirm that your payment was successful, such as transaction IDs or partial card details.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Order Processing: To process your Orders, arrange shipping, provide tracking details, and manage payments.
• Customer Support: To respond to your questions, requests, and complaints.
• Account Management: To create and maintain your user account, enable login, and secure access to your Order history.
• Service Improvement: To analyze how our Website is used and to improve its functionality, content, and performance.
• Security and Fraud Prevention: To detect, prevent, and respond to potential misuse or fraudulent activities.
• Legal and Compliance: To comply with legal obligations, regulatory requirements, and law enforcement requests where applicable.
• Marketing (where permitted): To send you updates, offers, and promotions related to our Products, but only in accordance with applicable laws and your communication preferences.

3. Cookies and Similar Technologies

Our Website may use cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us remember your preferences and understand how you interact with our Website.

We may use the following types of cookies:

• Essential Cookies: Required for the Website to function properly and to enable features such as secure login and shopping cart functionality.
• Performance and Analytics Cookies: Used to understand how visitors use the Website, which pages are most popular, and where we can improve.
• Functional Cookies: Help remember your preferences, such as language and region.

You can manage or disable cookies through your browser settings, but please note that some features of the Website may not work properly if certain cookies are turned off.

4. Sharing of Your Information

We do not sell your personal information. However, we may share your information with selected third parties in the following situations:

• Service Providers: We may share information with third-party vendors who help us operate the Website, process payments, fulfill Orders, and provide customer support.
• Shipping Carriers: To deliver your Orders, we share necessary details such as your name, shipping address, and contact information with shipping companies.
• Legal Compliance: We may disclose information if required by law, court order, or in response to a valid request from a regulatory or law enforcement authority.
• Business Transfers: In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of the transaction, subject to appropriate confidentiality protections.

5. Data Retention

We keep your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. For example:

• Order records may be retained for accounting and legal compliance purposes.
• Communication records may be kept as long as needed to resolve issues and maintain service quality.

When your information is no longer needed, we will delete it or anonymize it in a secure manner, where feasible.

6. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, or alteration. These measures may include encryption, access controls, secure hosting environments, and regular monitoring for suspicious activity.

While we strive to protect your data, no system can be guaranteed 100% secure. You are responsible for maintaining the confidentiality of your account password and for logging out of your account after each session, especially when using shared or public devices.

7. Your Privacy Rights

Depending on your location and applicable privacy laws, you may have certain rights regarding your personal information, such as:

• The right to access personal information we hold about you.
• The right to request correction of inaccurate or incomplete data.
• The right to request deletion of your personal information, subject to legal and operational requirements.
• The right to object to certain types of processing or to withdraw consent where processing is based on consent.

If you would like to exercise any of these rights, please contact us using the details provided in the “Contact Us” section below. We may need to verify your identity before responding to your request.

8. Email Marketing and Communication Preferences

We may send you emails about your Orders, important service updates, or other non-marketing communications that are necessary to provide our Services. For marketing emails, we will only send them in accordance with applicable laws and with your consent where required.

You can opt out of marketing emails at any time by clicking the “unsubscribe” link in our messages or by contacting us directly. Please note that even if you opt out of marketing communications, we may still send you transactional or service-related emails, such as order confirmations and shipping updates.

9. Third-Party Links

Our Website may occasionally include links to external websites, such as trusted health information sources or payment service providers. These websites have their own privacy policies, and we are not responsible for how they collect or use your information. We recommend reading the privacy policy of any third-party website you visit via our links.

10. Children’s Privacy

Our Website and Services are not intended for children under the age of 18. We do not knowingly collect personal information from individuals under 18 years of age. If we become aware that we have collected personal data from a child, we will take steps to delete that information promptly.

11. International Transfers

Depending on your location, your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We take reasonable steps to ensure that when your information is transferred internationally, appropriate safeguards are in place to protect it in accordance with this Privacy Policy.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or technology. When we make changes, we will update the “Last Updated” date on this page.

Your continued use of the Website after the updated Privacy Policy has been posted means that you accept the changes. We encourage you to review this page regularly to stay informed about how we protect your information.

13. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or our data practices, please contact us:

• Email: order@uspharmshop.com

We will do our best to respond to your inquiry as soon as reasonably possible.