Shipping & Delivery Policy – US Pharm Shop USA

This Shipping & Delivery Policy explains how US Pharm Shop USA (“US Pharm Shop”, “we”, “our”, or “us”) handles the processing, shipping, and delivery of your Orders. By placing an Order on our Website, you agree to the terms set out in this policy, in addition to our Terms and Conditions and any other applicable policies published on our Website.

1. Order Processing Time

We aim to process and prepare most Orders within 1–2 Business Days after payment has been successfully confirmed. Processing time includes order verification, quality checks, and secure packing.

During busy periods, holidays, or promotional events, processing times may be slightly longer. If there is a significant delay in processing your Order, we will make reasonable efforts to inform you by email.

2. Shipping Methods and Estimated Delivery Times

We work with trusted shipping partners to deliver your medications as quickly and safely as possible. Available shipping methods may vary depending on your location and the Products ordered. Common options include:

• Standard Shipping: Typically delivered within 7–14 Business Days after dispatch.
• Express / Priority Shipping: Typically delivered within 3–7 Business Days after dispatch.
• Overnight or Expedited Options: In certain areas, faster options may be available for an additional fee.

These time frames are estimates only and are not guaranteed. Actual delivery times may be affected by carrier delays, customs inspections, weather conditions, public holidays, or other factors beyond our control.

3. Shipping Rates and Charges

Shipping fees depend on several factors, including:

• Destination country and region.
• Selected shipping method (standard, express, or other).
• Total weight and value of the Order.

The exact shipping cost for your Order will be calculated and displayed during checkout before you confirm and pay. By completing your purchase, you agree to the displayed shipping fee.

4. Order Confirmation and Tracking

After placing an Order, you will receive an order confirmation email summarizing the Products, quantities, prices, and shipping details you selected. Once your Order has been dispatched, we will usually send a separate email with tracking information, where available.

You can use the tracking number provided to monitor the status of your shipment on the carrier’s website. In some cases, tracking updates may take 24–48 hours to appear after dispatch.

5. Shipping Address Requirements

It is your responsibility to provide a complete and accurate shipping address at the time of checkout. Please ensure that:

• All address fields are correctly filled in, including apartment or unit numbers where applicable.
• The recipient’s name is correctly spelled and matches the name on the mailbox or doorbell.
• A valid email address is provided for receiving order and tracking updates.

We are not responsible for Orders that are delayed, lost, or returned due to incomplete or incorrect address information provided by the Customer. In such cases, reshipment fees may apply.

6. Signature Requirements and Delivery Attempts

Depending on the value of the shipment, local regulations, or carrier policies, a signature may be required upon delivery. If you are not available at the time of delivery, the carrier may:

• Leave a notice and attempt delivery again on another day.
• Leave the package in a secure location, where permitted.
• Hold the package at the local post office or carrier facility for pickup.

If the carrier returns the package to us after repeated failed attempts or due to non-collection, we will contact you to discuss reshipment options and any additional charges that may apply.

7. Customs, Duties, and Local Regulations

Some international shipments may be subject to customs inspections, import duties, taxes, or other fees imposed by destination authorities. These charges, if applicable, are the sole responsibility of the Customer.

You are responsible for ensuring that the Products you order are lawful to import and possess in your country or region. US Pharm Shop is not responsible for Orders delayed, seized, or confiscated by customs or other authorities due to local regulations. If a package is returned to us in resalable condition, we will review the situation and determine whether a partial refund or reshipment is possible.

8. Delays and Force Majeure

While we strive to ensure timely delivery, certain events may cause unavoidable delays, including but not limited to:

• Severe weather conditions or natural disasters.
• Public health emergencies and transport restrictions.
• Carrier network disruptions or strikes.
• Customs inspections or regulatory checks.

In such situations, we kindly ask for your patience while we work with our shipping partners to resolve the issue. We will not be held liable for delays that are outside our reasonable control, but we will provide support and updates whenever possible.

9. Lost, Damaged, or Missing Items

If your package appears to be lost in transit, please contact us with your Order number and tracking details. We may open an investigation with the carrier to determine the status of the shipment. Investigations can take several Business Days, depending on the carrier’s procedures.

If you receive a package that is visibly damaged, please:

• Take clear photos of the outer packaging and the damaged contents.
• Retain all packaging materials until the issue is resolved.
• Contact us as soon as possible with your Order number and evidence of damage.

After reviewing your case, we may offer a replacement, store credit, or partial refund, depending on the extent of the damage and the carrier’s findings.

10. Partial Shipments and Backorders

In some cases, items within the same Order may ship separately due to availability, warehouse locations, or regulatory reasons. If we ship your Order in multiple packages, you will receive tracking details for each shipment, where available.

If an item is temporarily out of stock or on backorder, we will inform you and provide options such as waiting for restock, selecting an alternative product, or receiving a refund for the unavailable item.

11. Changes to an Order After Placement

Once your Order has been placed, we may be able to modify the shipping address or method only if the Order has not yet entered the packing or dispatch process. We cannot guarantee that changes will be possible after checkout.

If you need to update your details, please contact us as soon as possible with your Order number and the new information. We will confirm whether the requested changes can be made.

12. Non-Delivery and Returned Packages

Packages may be returned to us by the carrier for reasons such as:

• Incorrect or incomplete address.
• Repeated failed delivery attempts.
• Refusal to pay customs duties or local fees, where applicable.
• Refusal to accept the package at the time of delivery.

Once a returned package is received and inspected, we will contact you with available options. Depending on the condition of the Products and the reason for return, we may offer:

• Reshipment, with additional shipping fees; or
• A partial refund, minus original shipping costs and any non-recoverable fees.

13. Policy Updates

We may revise this Shipping & Delivery Policy from time to time to reflect changes in our operations, carrier partnerships, or legal requirements. When updates are made, we will adjust the “Last Updated” date on this page. Your continued use of our Website and Services after changes have been posted indicates your acceptance of the revised policy.

14. Contact Information

If you have any questions about shipping, delivery options, or the status of your Order, please contact us:

• Email: order@uspharmshop.com

Please include your Order number in all messages so that we can review your details quickly and respond faster.